Terms and Conditions
Delivery charges and lead times:
Estimated lead times are at most 12 working days, usually, depending on area your item will be delivered within 5 working days but times vary depending on the selected item and your location. Please contact us on firstname.lastname@example.org for information on specific queries.
Delivery charges are calculated at checkout and are based on the weight of the order, as well as the delivery address and may vary depending on city and outlying areas.
We do not offer refunds, only returns / exchanges.
You are welcome to return an item as long as we receive it within 7 working days (from the day the customer received the item).
If you’d like to return your purchased item, you are most welcome to, but note that delivery and collection charges will be for your account. Delivery is charged based on the weight of the order and may vary depending on city and outlying areas. If an order is cancelled prior to dispatch, we will charge a 10% administration fee.
Delivery fees average between R150 – R500 depending on your area and size of the order.
If a product is out of stock or cannot be supplied for some reason, Hirad Carpets reserves the right to cancel the order and refund the payment. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
The third party courier service we use is a door-to-door service, which means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
We ship nationally within South Africa, excluding PO Boxes, farms and rural areas.
All goods in transit are insured.
Please note that our products carry a 6-month warranty that consumers may exercise in the case of a flawed product. After this period, we cannot entertain returns/exchanges or refunds.